Terms and Conditions

Bookings and Cancellations:

All bookings and cancellation to be made in writing by email, or post, or via our website. Cancellations 3 weeks before the start of the course will incur a cancellation fee of 25% of the course fee. Cancellation 2 weeks prior to the start of the course will incur a cancellation fee of 50% of the course fee. Cancellation with less than 2 weeks to the start of the course will incur a cancellation fee of 100% of the course fee.


Full payment should be made prior to start date of course. Applicants will not be able to attend the course until the fees are clear in our bank account. Payment can be made by cheque or BACS. Full details will be sent on application.


The cost of a certificate is included in the fees. Requests for copy certificates must be made in writing and are subject to an administration charge of £7.50.

Transfers made by the candidate:

In the event a candidates wishing to transfer to another course an admin fee of 25% of the full cost of the course fee will be incurred.

Course Timings & Attendance:

Delegates must adhere to timings as stipulated on the course joining instructions. Failure to attend any part of the course will result in the delegate’s removal from the final examination (where applicable).

Fitness to Attend:

Delegates placed on any of these courses must be free from any ailment, condition or injury that will affect their ability to participate during the practical aspects of the course. If a patient has a disability or condition which would affect them participating in the course then please contact Oakwood First Aid so that we may attempt to make provisions to allow the candidate to attend.

Force Majeur:

Oakwood First Aid Limited cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, Oakwood First aid Limited will make every reasonable effort to make alternative arrangements.

Failure to Show:

Any delegate failing to attend a course will still reflect a bona-fide booking, the fee of which will be subject to our standard terms and conditions.

Right of Admission:

Oakwood First Aid Limited reserves the right to refuse admission to any delegate exhibiting unruly or anti-social behaviour to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party. Course fees will be retained by Oakwood First Aid Ltd.

Course Bookings/Reservations:

All bookings/reservations are subject to the above standard terms and conditions.

Course Dates:

All dates are confirmed and will not change.

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