Terms and Conditions

Terms and Conditions of Sale:

The customer:

The corporate entity, firm or individual ordering the goods from the Company. All orders are made on the following terms & conditions alone.


Oakwood First Aid Ltd reserves the right to change prices at anytime without prior notice. All prices are excluding VAT.


The customer will agree to pay the full amount of the order at the time of ordering. Oakwood First Aid are not able to offer credit at this time.


Carriage and delivery:

Dates given by Oakwood First Aid Limited for the delivery of Goods are approximate only and do not form part of the Contract. Oakwood First Aid accept no liability for any loss consequential or otherwise rising from the delay.

Delivery charge £4.95 


In the event of a product not meeting the Customer’s requirements, it must be returned to the Company in an unused and resaleable condition within 30 days of delivery.

In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.


Damaged and missing products:

The Customer must make any claims for damaged or missing product within 3 working days of receipt of delivery. Oakwood First Aid Limited reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.


Under no circumstances will Oakwood First Aid Limited be liable for:

(i) Any goods considered damaged in transit unless such damage is reported to us within 48 hours of the receipt of the goods.

(ii) Defects or damage resulting from fair wear and tear, neglect improper use by the buyer, or failure of the buyer to comply with manufacturers instructions.

(iii) Goods which have been adjusted, altered, adapted or repaired.

(iv) The suitability of any goods for any particuloar purpose or use whether or not the purpose or conditions were communicated to the seller.

Online products images and descriptions:

Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Oakwood First Aid Limited will still be fit for the purpose of its intended use.

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